About Me

Results-oriented Program Manager with extensive experience excelling in proactively driving program execution, managing scope, timelines, and resources with meticulous attention. Skilled in developing cross-team project plans with expertise in Agile methodologies and enterprise-scale implementations.

10+ years across Adobe, Rogers, TD Bank, and Scotiabank

Key Achievements

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Implemented TechHub Agile program saving $9M CAD in lost revenue
πŸ“ˆ
Improved customer CSAT scores by 25% through process optimization
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Achieved 30% cost savings through JAD session analysis and process improvements

Certifications

  • PSM
  • SAFe 5
  • IIBA CBAP
  • CSM
  • PMP

Professional Experience

A journey of growth, innovation, and measurable impact across leading organizations

A

Adobe

Technical Account Manager

June 2022 - Present

Organized JAD sessions resulting in 30% customer savings through optimized solution architecture

Improved Customer Satisfaction (CSAT) scores by 25% through proactive technical support

L

LoyaltyOne

Service Delivery Manager

Aug 2021 - May 2022

Coordinated digital transformation initiatives across multiple business units

Active participation in quarterly business recasting and strategic planning sessions

R

Rogers

Sr. Program Manager

Apr 2020 - Apr 2022

Led TechHub Agile program implementation saving $9M CAD in operational costs

Streamlined cross-functional team collaboration and delivery processes

TD

TD Bank Group

Senior Scrum Master

Jan 2018 - Mar 2020

Established Agile team frameworks and coached teams to organizational maturity

Facilitated sprint ceremonies and continuous improvement initiatives

S

ScotiaBank

Scrum Master

Mar 2017 - Dec 2017

Implemented Scrum methodologies for banking software development teams

T

TATA Consultancy Services

Business Analyst

June 2012 - Feb 2017

International experience across India and Saudi Arabia markets

Requirements gathering and stakeholder management for enterprise solutions

Core Competencies & Technical Skills

Comprehensive expertise spanning program management, technical proficiencies, and continuous professional development

Core Professional Competencies

Project Roadmaps Agile Methodologies Data Analysis & Insights Risk Mitigation Customer Support & Success Business Analysis Process Improvements Product Management Tactical Decision Making Continuous Improvement Stakeholder Engagement Cross Functional Collaboration

Technical Proficiencies

Adobe Experience Cloud JIRA Trello Confluence Azure Miro Lucid Roadmunk MS Dynamics PowerBI

Professional Development

PSM Certified SAFe 5 Practitioner IIBA CBAP CSM Certified PMP Certified

Education

MBA – Finance and Marketing
IFHE – IBS Hyderabad, India
Bachelor's in Engineering & Technology
JNTU

Ready to Drive Your Next Strategic Initiative?

Let's discuss how my program management expertise can deliver results for your organization